MADE TOSUPPORT

Made to Support

SUPPORT TASKS . DESIGN WORK . SUPPORT TEAM . TRAINING VIDEOS

What would you say if I told we could take care of all those 'small' tech jobs that always end up taking for-evah and you end up with you literally tearing your hair out in frustration?

You know the ones - adding a testimonial, or audio to a blog post. Maybe you need to change something on you intake form. You go in confident that it will take 5 minutes and 5 hours later you're reaching for the vodka bottle and wishing you could just hide under the duvet.

Maybe (hopefully!) you realise that your time is much better spent on your mission than uploading blog posts each week or changing the font on all of your headlines to give them more impact.

And wouldn't it be great to have an in-house designer on hand to make those all important designery-touches (yes that is an official term) to your website? To create new graphics for your latest brilliant product or program or make your social media followers swoon from the sheer goregeous-ness of  your insightful memes? Yup, thought so!

Ultimately what the Made to Support package gives you is well... support. We have an entire team on hand to help you with all of your tech tasks and a dedicated designer to help you make #allthethingsbeautiful.

And if you do get stuck in the middle of the night and need to know how to do something, you also have access to a training library that includes a huge number of video covering everything from basic WordPress to SEO and Google Analytics.

IN A NUTSHELL - WE'VE GOT YOU COVERED.
support

SUPPORT TASKS

THE DETAILS

Unlimited technical support tasks of up to 30 minutes each (please note this does NOT include design work). Request support directly from your own website and usually completed within 8 business hours.

design

DESIGN WORK

THE DETAILS

You can purchase design time when needed in 3 hours blocks for a 10% discount rate.

Consult

SUPPORT TEAM

THE DETAILS

We have a full support team at your disposal and support tasks are completed within 8 business hours (Monday to Friday) although usually much faster. 

training

TRAINING VIDEOS

THE DETAILS

A full training library at your fingertips with videos covering WordPress, SEO, Google Analytics,  Gravity Forms and the revolutionary front end builder included with your site.

SECURITY . DAILY BACKUPS . ONGOING UPDATES . PEACE OF MIND

Everyone knows that prevention is better than a cure right? (I can see you yawning from here but stick with me). Just like house or health insurance website updates and maintenance doesn't feel like a priority until you discover that you need it.

LIKE REALLY NEED IT.

You've just opened the cart to the new program you've spent the last year working on and your site crashes. (If you understand ULPs you will know how common this actually is) What if you didn't have a backup at all or the most recent one looked like a geocities site you built as a school project? You're heading for that vodka bottle and duvet cover again.

(Actually I'm considering calling this the Vodka and Duvet Avoidance Package!)

Or you've sent the biggest proposal of your life to the most ideal customer - and when they visit your website they are greeted by Russian porn stars. Now they may be into that kind of thing but quite frankly you want to keep them focused on what you can offer them!

Your mission is too important to you - and the world - to leave it open to the risk of hackers working their way into your website through the very easy path of out of date plugins. Seriously, you may as well put out a big neon welcome sign and give them a cup of tea on arrival you're making it so easy for them to break into your online home by not keeping it up to date.

PEACE OF MIND IS PRICELESS.
backups

DAILY BACKUPS

THE DETAILS

Daily database and file backups are stored securely off-site. If a site needs to be restored from a previous version just get in touch. 

sercurity

SECURITY

THE DETAILS

Ongoing security scans are powered by Sucuri. And if you are hacked there is unlimited clean up of your compromised site.

updates

ONGOING UPDATES

THE DETAILS

WP Core and plugin updates are taken care of as soon as they're available. Sites are always up-to-date with the latest security patches.

peace

PEACE OF MIND

THE DETAILS

Can you put a price on peace of mind? Seriously this is your business and reputation we're talking about here and there are some evil beings in cyber space!

NO CONTRACT - CANCEL ANYTIME

MONTHLY SUBSRIPTION PLAN

MADE TO SUPPORT

£89 month

  • WordPress Core & Plugin Updates
  • Daily Off-Site Backups
  • Front-End Security Scans
  • Server-Side Security Scans
  • Malware + Hacked Site Cleanup
  • Unlimited Support Tasks (max 30 minutes each)
  • Add-on Design Hours Available (10% discount)
MADE TO SUPPORTADD-ON DESIGN HOURS

If you sign up to Made to Support you can purchase add-on design hours in blocks of 3 hours for £215 (10% discount). You have 6 weeks to use your full 3 hours.

FREQUENTLY ASKEDQUESTIONS

WHAT DOES UNLIMITED SUPPORT TASKS REALLY MEAN?

It means what it says! We offer an unlimited number of tech support tasks as long as they won't take our team anymore than 30 minutes to complete. And don't forget these guys are professionals so what might take you a couple of hours they can do with their eyes closed.

Even though there is a time limit on each task there is no limit to the number of tasks you can send each month. 

WHAT TYPE OF TASKS ARE INCLUDED?

Basically if you have an update to make to your site or a problem to try and fix it is worth sending it to us first. But generally tasks include content updates, theme adjustments, install new plugins, configuring forms, adding audio files to blog posts. Maybe you have new testimonials to add each month or you want to delegate adding blog posts. We can handle it. 

WHAT TYPES OF TASKS AREN'T INCLUDED?

Tasks that aren't included in the unlimited category are those that have a design element. So it doesn't include creating graphics, or looking for blog post images or design social media memes. It also doesn't include the design and build of a new page or an optin design (although the optin link up is included). Some tasks definitely lap over and this is where the add on design hours work.

WHAT IF A TASK TAKES MORE THAN 30 MINUTES

If our support team know they can't complete a task in under 30 minutes then we can give you a quote on how much and how long it would take to do.

WHAT ARE YOUR HOURS AND RESPONSE TIME?

Our team is spread out through the US and the UK so we are almost 24 hours a business day. Support requests are usually completed within 8 hours of submission (9-5 ET) but design requests require at least 24 hours notice.

HOW DO I REQUEST SUPPORT?

Right from inside your website dashboard! Once you sign up you need to provide Admin rights to your website plus FTP details and 2 plugins will be installed on your site which will allow you to email and manage your requests without having to leave your website.

CAN I PAY ANNUALLY?

Not at this time but if there is enough demand it may be considered in the future.

HOW DO I MANAGE OR PURCHASE DESIGN HOURS?

You can buy add on design hours at the discounted rate of 10% off. Hours can be bought in blocks of 3 for £215. You have 6 weeks to use your full 3 hours.

CAN I SIGN UP IF SOMEONE ELSE BUILT MY WEBSITE?

Possibly! We will need to take a look first to determine whether it's suitable for us to take on but just send a message via the contact page with your login details and we will have a look and let you know.